At Cognito Hair, the health, safety and wellbeing of our clients and our staff are imperative to us, so we kindly ask you to read these Safety Guidelines before visiting the salon.

Following the latest Government Guidelines, as restrictions gradually ease; due to operating a close contact service, we have made the decision to keep these safety measures in place:

  • Please enter the salon only at the time of your appointment to let us know you have arrived. If your stylist is not ready to see you, you may have to wait outside.
  • Once you have entered the salon please wash or sanitise your hands. Our team will be cleaning and disinfecting all tools, stations and equipment between every client.
  • Although face coverings are no longer mandatory, we ask for all clients to wear your mask before entering the salon. Please join us in keeping our team and other clients safe on your visit.
  • Our team will continue to wear face coverings to protect you and to keep you safe. 
  • We have now increased the number of clients we serve at the salon. Therefore, please attend your appointment alone. If you are nursing your baby and they need to be present, please inform us before your appointment.
  • We will only be serving cold refreshments at this time; such as still, sparkling and infused sparkling water. You are welcome to bring your own hot beverages or food.
  • Lastly, but most importantly, we ask that you do not attend your appointment if you have any cold or flu symptoms if you’re showing signs of Covid-19 or have been in contact with anyone that has tested positive for Covid-19. Please reschedule your appointment via our app or online booking service. If this is done within the 24hrs cancellation period you will incur a cancellation fee. Please read our terms and conditions for more details.

These are still trying times for us all. The safety guidelines have been put in place to protect all our clients and our staff. We thank you for your patience and cooperation, for your continued loyalty and support during this time. Our ongoing success very much depends on clients like you! 

So please come, relax and enjoy your service!



Last Updated: July 2021

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