Deposits

A £50 deposit is required for all services £100 and over, to secure and guarantee your appointment. We cannot finalise your appointment until receipt of this deposit.

A deposit is collected automatically when booking appointments via our app or online booking services. A deposit of no more than £1.50 is taken to secure your appointment through this platform; this may be subject to change at any time.

Deposits are non-refundable within 24 hours of your appointment and additional charges may occur. Please see our Cancellations and Re-scheduling, and No Shows policy below.

 

Cancellations and Re-scheduling

We kindly ask for 24 hours notice to cancel or reschedule your appointment, this is so we can accommodate other customers who would also love to pay us a visit. If you do happen to cancel last minute, we will request a 50% non-refundable deposit to secure your next appointment.

Sometimes things don’t always run to plan and we might turn up a little late to appointments! Unfortunately, if you turn up too late for us to start your service we will request a lateness fee to secure the re-scheduling of your appointment. 

 

No Shows

Forgot your appointment? Yes, this happens! However, if you do fail to attend your appointment we will request full payment to secure your next visit. 

 

Service Refund Policy

All refunds on services are at management’s discretion and your cause for request must be a valuable complaint. If you are unhappy with the final result of your hair this should be mentioned immediately so we can address the area of concern and rectify this whilst you are still present in the salon. If you feel uncomfortable addressing the issue in the salon, please email us at hello@cognitohair.co.uk with the subject “Customer Complaint” along with your name within 24 hours.

 

Product Refund Policy

We do not give refunds on products that are not re-saleable. All products recommended to you will be tried during your service prior to recommendation upon consultation. This is so you can see how the product works before purchase. 

In cases where a product was recommended without having a service with us, we will try our best as Hair Care Experts to recommend a product according to your hair care needs. Your likes or dislikes, the product types or brands you have been happy with in the past, to give you the best solution we possibly can.

Refunds will take into account any discount applied as part of the offer.

 

Patch Testing/Allergic Reactions

All clients are required to have a skin test (where skin testing is appropriate) 48 hours prior to their appointment. We have the right to refuse any client who has not had skin testing within the salon. If you have previously had a skin test with us and have not visited the salon within 3 months you will be asked to carry out another skin test for your safety. In event of an allergic reaction during a skin test, please seek medical help. 

 

Offers and Promotions

Unless otherwise specified, offers cannot be used in conjunction with any other offer or promotion. We also reserve the right to change these terms and conditions or withdraw an offer or promotion at any time.

Please see our offers page for all offers currently running.

 

Loyalty Reward Points

We value your loyalty, which is why we created a new loyalty system at your request, where you will receive 2 points per £1 spent on services. A few things you must know…

  • Rewards cannot be redeemed on a Saturday or throughout December
  • Members must be 18 years and over
  • Only one reward can be claimed per visit
  • Only services on offer can be redeemed
  • Points do not have a monetary value and cannot be transferred or exchanged for cash or be used in conjunction with any other offer

 

Digital Gift Cards

Our gift cards have gone digital and are available to purchase in-salon, via our online booking service or our app. Gifts cards can be purchased for yourself or for someone special you would like to treat; simply purchase, write a personal message and it will be sent directly to their mailbox… or yours.

Once issued, our gift cards can be used as full or part payment; the gift cards cannot be exchanged for cash. Gift cards have a 6 month expiry date from the date of issue. To redeem simply show your email, so we can scan that unique barcode and the amount will be deducted from your final bill – yippee!

 

Our Terms and Conditions were last updated on 12th June 2020

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